Use this guide when Spiky doesn't detect your meeting, the Record popup never appears, or recording won't start.
Quick checks first
Spiky is open and you're signed in.
Required permissions are granted — see Permissions Setup for Whisper.
You're on a supported meeting type: Zoom, Google Meet, Microsoft Teams, or Slack Huddle.
For calendar-based flows, your calendar is connected.
Meeting is not detected / no Record popup
Try these in order:
Join the meeting first, then wait a few seconds with Spiky open.
Confirm Accessibility and Screen & Audio are Granted.
Quit and reopen Spiky, then rejoin the meeting.
Start manually from Home:
Choose Video Call
Paste the meeting URL if you have it
Click Start Recording
If the meeting started before you logged into Spiky, open Spiky after joining — it should still prompt once you're signed in.
Platform-specific notes
Teams (macOS): Optional Full Disk Access improves meeting URL detection.
Google Meet / Zoom: Make sure the meeting window is the active call window, not only a lobby/waiting screen.
Recording won't start
Check permissions again (Microphone + Screen & Audio especially).
Confirm you clicked Record on the popup, or Start Recording on Home.
If Auto-start is enabled, watch for the countdown — you can cancel with X and start manually instead.
Try the other recording source:
Online meeting → Video Call
Phone / in-person / dialer → Desktop Audio
Quit Spiky, reopen, and retry once.
Whisper panel opens but I hear / see nothing useful
Confirm the red recording indicator is live.
Speak for a few seconds — Live suggestions appear as conversation starts.
Select a Checklist / Template if your team uses them — some guidance only appears after setup.
For participant research, connect calendar or manually add email/domain in the header pills.
Calendar meetings look wrong or empty
Reconnect Google / Outlook from the integrations page.
Confirm Whisper Only Mode setting matches what you want:
On = no Spiky bot joins; you record locally with Whisper
Off = calendar bot behavior may apply depending on your workspace setup
Refresh Home — upcoming meetings cover roughly the next 24 hours.
Still stuck?
Contact Spiky Support with:
macOS or Windows version
Meeting platform (Zoom / Meet / Teams / other)
What you expected vs what happened
Whether permissions show Granted in Settings
Approximate time of the issue