To be able to change your or others' account type in Spiky, you need to have an admin role.
There are two main user roles in Spiky:
Admin
User
There are two main user statuses in Spiky:
Active
Observer
These accounts are for you to track your company status, enable/disable it to see some insights, and change the settings related to your company's account. Please check out this article for more detailed information.
If you are already an admin, you will have access to the organizational members page. Navigate to Settings > Organization > User Management. This is the page where you can see/edit the user roles and statuses of the people in your company account.
Click the dropdown box next to the person whose user role or status you want to change and select the new permission type.
Click 'Save Changes' to save the edits.