Spiky offers multiple use cases, and in this guide, we will explore its benefits for customer support teams.
As a part of the customer support team, you can use Spiky to:
Analyze your customer meetings and calls
Understand what customer's pain points and requests
How do your customers reach the context
See the overall health of the current meeting
Boil down the 50-minute meeting to 5 paragraph summary
Rewatch the meeting with highlights
Get personalized coaching and feedback
Get a baseline for question ratio, talking speed, average patience, talk ratio, language positivity, and voice emotion
Customer meeting types feedback
Learn from previous solutions of your colleagues
Track your attention, emotion, and interaction data
Follow yourself and your team
Average meeting duration, Spiky score, number of meetings, moments from meetings
Company, deal, and tag filtering and tracking
And many more...
Want to learn how to do all this?
You can book a meeting with one of our sales representatives, and they will explain to you the benefits and abilities of Spiky.
Or start using Spiky today and see everything yourself in real time!