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Spiky for customer support teams
Spiky for customer support teams

Everything you need to know about using the Spiky platform as a part of customer support team

Updated over a week ago

This guide is for customer support teams. The Spiky platform can be used for multiple use cases. In this article, we will examine its benefits for customer support teams.

As a part of the customer support team, you can use the Spiky platform to:

  • Analyze your customer meetings and calls

    • Understand what customer's pain points and requests

    • How do your customers reach the context

    • See the overall health of the current meeting

    • Boil down the 50-minute meeting to 5 paragraph summary

    • Rewatch the meeting with highlights

  • Get personalized coaching and feedback

    • Get a baseline for question ratio, talking speed, average patience, talk ratio, language positivity, and voice emotion

    • Customer meeting types feedback

    • Learn from previous solutions of your colleagues

  • Track your personal attention, emotion, and interaction with historical data

  • Follow yourself and your team

    • Leaderboard

    • Average meeting duration, Spiky score, number of meetings, level of control, and perceived status

  • Company, stage, and tag filtering and tracking

And many more...

Want to learn how to do all this?

Book a meeting with one of our sales representatives, and they will explain to you the benefits and abilities of the Spiky platform.

Or start using the platform today and see everything yourself in real time!

Check out our other use cases

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