Spiky offers multiple use cases, and this guide will explore its benefits for customer support teams.
As a part of the customer support team, you can use Spiky to:
Analyze customer conversations at scale
Review support calls and meetings without rewatching them in full
Understand customer pain points and requests
Get a meeting health score and context on customer reactions
Summarize 50-minute calls into clear, 5-paragraph overviews
Learn & improve continuously with personalized coaching
Rewatch key moments and highlights from any meeting
Access feedback tailored for support meetings
Learn from solutions shared in your teammates' calls
Receive personalized coaching based on tone, talk speed, and emotional balance
Track your attention, emotion, and interaction data
Smooth out the customer support workflow
Filter meetings by company, ticket type, or custom tags
Share summaries and insights with teammates or other departments
Follow yourself and your team
Average meeting duration, Spiky score, number of meetings, moments from meetings
Company, deal, and tag filtering and tracking
And many more...
Want to learn how to do all this?
You can book a meeting with one of our sales representatives, who will explain Spiky's benefits and abilities.
Or start using Spiky today and see everything yourself in real time!