Skip to main content

Spiky for Customer Support Teams

Everything you need to know about using Spiky as a part of customer support team

Updated over 2 months ago

Spiky offers multiple use cases, and this guide will explore its benefits for customer support teams.

As a part of the customer support team, you can use Spiky to:

  • Analyze customer conversations at scale

    • Review support calls and meetings without rewatching them in full

    • Understand customer pain points and requests

    • Get a meeting health score and context on customer reactions

    • Summarize 50-minute calls into clear, 5-paragraph overviews

  • Learn & improve continuously with personalized coaching

    • Rewatch key moments and highlights from any meeting

    • Access feedback tailored for support meetings

    • Learn from solutions shared in your teammates' calls

    • Receive personalized coaching based on tone, talk speed, and emotional balance

    • Track your attention, emotion, and interaction data

  • Smooth out the customer support workflow

    • Filter meetings by company, ticket type, or custom tags

    • Share summaries and insights with teammates or other departments

  • Follow yourself and your team

    • Average meeting duration, Spiky score, number of meetings, moments from meetings

  • Company, deal, and tag filtering and tracking

And many more...

Want to learn how to do all this?

You can book a meeting with one of our sales representatives, who will explain Spiky's benefits and abilities.

Or start using Spiky today and see everything yourself in real time!

Check out our other use cases.

Did this answer your question?