To be able to change your or others' account type in Spiky Pulse, you need to have an admin role.
There are three main user roles in Spiky Pulse:
Admin
Operational Manager
User
Operational Manager is a role that can manage workspace settings, teams, and User-level members, but cannot see other people's meetings, access billing, or change anyone's role. It's designed for someone who administers the workspace without needing visibility into meeting content.
There are two main user statuses in Spiky Pulse:
Active
Observer
These accounts are for you to track your company status, enable/disable it to see some insights, and change the settings related to your company's account. Please check out this article for more detailed information.
If you are already an admin, you will have access to the organizational members page. Navigate to Settings > Organization > People & Teams. This is the page where you can see/edit the user roles and statuses of the people in your company account.
Click the dropdown box next to the person whose user role or status you want to change and select the new permission type.
Click 'Save Changes' to save the edits.
Only Admins and Super Admins can assign or change the Operational Manager role. An Operational Manager can only invite or manage members with the User role, and cannot change anyone's role themselves.