To be able to change your or others' account type in the Spiky platform, you need to have an admin role.
There are two main user roles on the Spiky platform:
Admin
User
There are two main user statuses on the Spiky platform:
Active
Observer
These accounts are for you to track your company status, enable/disable it to see some insights, and change the settings related to your company's account. Please check out this article for more detailed information.
Navigate to Settings > Organization>Members in the Spiky platform. This is the page where you can see/edit the user role and statuses of the people in your company account.
Click the dropdown box next to the person whose user role or status you want to change and select the new permission type.
Click 'Save Changes' to save the edits.